Luxe Lineage Shipping Policy

At Luxe Lineage, we aim to deliver your pre-loved Restoration Hardware furniture with ease and care. Given the size and weight of our items, primarily couches, we offer the following shipping options:

Local Pickup: Free local pickup is available at our warehouse in Columbus, Ohio. After your order is confirmed, we’ll provide the pickup address and schedule a convenient time for you to collect your item, typically within 3-5 business days.

Local Delivery (Within 50 Miles): We offer free delivery for customers within a 50-mile radius of Columbus, Ohio. This is scheduled within 5-7 business days after order confirmation. We’ll contact you to arrange a delivery window.

Extended Delivery (50-300 Miles): For destinations 50-300 miles from Columbus, Ohio, we charge a delivery fee of $1 per mile. For example, delivery to a location 75 miles away would cost $25, while 300 miles would be $250. We partner with trusted couriers like Uship for these deliveries, which include in-home placement. Transit times are 7-14 business days. We’ll provide a delivery cost estimate before shipping, based on the distance to your address.

Beyond 300 Miles: For deliveries beyond 300 miles from Columbus, Ohio, please email us at [your email] for a custom shipping quote. Costs and transit times vary based on distance and item size, and we’ll work with our courier partners to provide the best solution.

Order Processing: All orders are processed within 1-2 business days. You’ll receive a confirmation email with tracking details (for extended delivery) or pickup/delivery scheduling instructions.

Important Notes:

  • All items are thoroughly inspected and securely packaged to ensure they arrive in the described condition.
  • We do not ship internationally at this time.
  • Delivery fees are non-refundable once the item has been dispatched.
  • Customers are responsible for measuring doorways and spaces to ensure the furniture fits; we are not liable for fit issues.

For questions, contact us at info@luxelineage.store. Last updated: June 3, 2025.